Terms & Conditions
Welcome to 53 Arts. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website, placing an order, or using our services, you acknowledge that you have read and agreed to these Terms & Conditions.
Please read them carefully before placing an order.
1. About 53 Arts
53 Arts is an online retailer and supplier of art, craft, stationery, DIY, hobby, and creative products.
Our products may include art supplies, craft materials, stationery, candle-making supplies, moulds, DIY kits, gift and hobby products, and other creative accessories.
2. Acceptance of Terms
By accessing or using the 53 Arts website, you agree to comply with these Terms & Conditions and any other policies published on our website.
If you do not agree with these terms, please do not use our website or place an order.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, colours, and other information displayed on our website are accurate.
However:
Product colours may appear slightly different depending on your screen or device.
Packaging, labels, or product appearance may occasionally vary from the images shown.
Dimensions and specifications may have minor variations depending on the product.
Product images may be used for illustrative purposes where applicable.
Product availability is subject to change without prior notice.
Customers are advised to carefully check the product description and specifications before placing an order.
4. Pricing
All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.
53 Arts reserves the right to change product prices, offers, discounts, or promotions at any time.
The final price applicable to an order will be the price displayed at the time the order is placed.
In the event of an obvious pricing or listing error, 53 Arts reserves the right to cancel the affected order and issue an appropriate refund for any amount already paid.
Applicable taxes, shipping charges, or other charges, where applicable, will be displayed or communicated before order confirmation.
5. Orders & Payments
An order is considered confirmed once it has been successfully placed and, where applicable, payment has been successfully received.
53 Arts reserves the right to cancel or refuse an order in circumstances including:
Product being unavailable or out of stock
Incorrect pricing or product information
Payment-related issues
Suspected fraudulent or unauthorized transactions
Incorrect or incomplete customer information
Circumstances beyond our reasonable control
If an order is cancelled after payment has been received, the applicable amount will be refunded through the original or an appropriate payment method.
6. Shipping & Delivery
Orders are dispatched within the estimated processing time mentioned on the website or communicated at the time of purchase.
Delivery timelines are estimates and may vary depending on the customer's location, courier availability, weather conditions, public holidays, transportation issues, or other circumstances beyond our control.
Once an order has been handed over to the courier partner, delivery is subject to the courier's service timelines.
Customers are responsible for providing a complete and accurate delivery address and contact information.
53 Arts shall not be responsible for delays caused by incorrect addresses, unavailable recipients, courier delays, natural events, or other circumstances beyond our reasonable control.
7. Cancellation Policy
Order cancellation requests may be accepted only if the order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If a cancellation is accepted for a prepaid order, the eligible amount will be refunded according to the applicable payment/refund process.
8. Exchange & Replacement Policy
We aim to deliver products in proper condition. If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Exchange or replacement requests may be considered for:
Product damaged during delivery
Manufacturing defect
Incorrect product received
Missing product or component, where applicable
Requirements for Exchange/Replacement
To help us verify your claim:
Please contact us within 7 days of delivery.
Clear photographs of the product and packaging may be required.
A continuous unboxing video is strongly recommended, particularly for products that are fragile or contain multiple components.
The product should be unused and in its original condition wherever applicable.
Original packaging, accessories, and other included components should be retained.
Requests may be rejected where the product has been used, modified, damaged due to improper handling, or does not meet the applicable exchange conditions.
Approval of an exchange or replacement will be subject to verification and product availability.
If the same product is unavailable, 53 Arts may provide an appropriate alternative or refund, as applicable.
9. Non-Exchangeable / Non-Returnable Situations
Unless required under applicable law, exchange or replacement may not be available for:
Products damaged due to misuse, improper handling, or accidental damage after delivery
Used, altered, or modified products
Products returned without their original components or packaging, where required
Products damaged due to improper storage or use
Clearance or specially discounted products, except where the product is defective or incorrect
Normal variations in colour, texture, finish, or appearance that are inherent to the product
Certain products may have specific exchange or replacement conditions, which will be mentioned on their respective product pages where applicable.
10. Customer Responsibilities
Customers are responsible for:
Providing accurate name, address, phone number, and other required order details.
Checking product specifications before purchasing.
Using products according to their intended purpose and any instructions provided.
Inspecting products upon delivery where reasonably possible.
Providing accurate information when submitting an exchange or replacement request.
11. User Conduct
Users agree not to:
Provide false or misleading information.
Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the operation or security of the website.
Misuse our products, services, website, or promotional offers.
12. Limitation of Liability
53 Arts will make reasonable efforts to provide accurate product information and reliable services.
However, to the extent permitted by applicable law, 53 Arts shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control, including courier delays, website interruptions, or improper use of products.
Nothing in these Terms & Conditions is intended to limit any rights or protections available to consumers under applicable Indian law.
13. Privacy
Any personal information provided while using our website or placing an order will be handled in accordance with our Privacy Policy.
Customers are encouraged to review our Privacy Policy to understand how their information is collected, used, and protected.
14. Changes to These Terms
53 Arts may update or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, or applicable legal requirements.
The updated version will be published on our website. Your continued use of the website after such changes constitutes acceptance of the updated Terms & Conditions.
15. Contact Us
If you have any questions regarding our Terms & Conditions, orders, exchanges, or other policies, please contact us:
53 Arts
📧 Email: 53art.stationery@gmail.com
📞 WhatsApp: 9820202182
📍 Business Location: Mumbai, Maharashtra, India
Last Updated: September 2026